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Support

For prompt assistance and support, we encourage you to use the chat feature located at the bottom right of your screen to send us a message or email us directly. This is the quickest method to contact us, allowing us to deliver the top-tier support we're renowned for!

Alternatively, you can contact us at support@zimzee.com

How do I install the Chrome extension?
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1. Go to the Zimzee Chrome extension page located here:https://chromewebstore.google.com/detail/zimzee/mnocfefponilgkmehcdbmdojkeodoffd
2. Click "Add to Chrome”. You might see a message asking you, if you're sure.      
3. Click "Add extension."
4. After adding the extension, you will see the Zimzee icon at the top of Chrome. *If you don't see it, click on the puzzle piece icon at the top.
5. Find the Zimzee extension in the list that pops up and click on the little pin so it stays on top of Chrome where you can always see it.
That’s it!  You’re ready to start using Zimzee!

How do I create a new bucket?
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1. Go to “My buckets” in the Zimzee app
2. Click on “Create New” on the upper left side
3. Name your new bucket
4. Click “Create”.
You may also create a new bucket right on the extension itself when you are saving, simply click the “+” on the upper right side where you can select an existing bucket.

What type of content can I save?
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You can save anything in ONE click permanently: images, videos, text, ads, posts, reels, shorts, Facebook, TikTok, Instagram, YouTube, Full page Screenshots, Regional Screenshots, URL Bookmarks, Highlight Text and Save, Files & Logos, (Kindle Highlights coming soon).  All organized by Projects, Buckets & Tags.

*We support all ad and post types, such as the carousel or multi-image ads and posts, and all aspect ratios such as vertical, horizontal, and square.

Are there any usage limitations?
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There are no usage or storage limitations. Save any number of ads you want. You can also save unlimited cards, and unlimited buckets, allowing you to build your own ad library, database, or swipe file you can refer to right when you need that inspiration.

Will I lose my saved content if the content is taken down on the original platform?
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All ads, posts, images, videos, and text you save inside your Zimzee account are saved permanently, even if they get taken down from the original website or platform. Your content is saved forever, no more broken links.

Do I need to save the ad and landing page separately?
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No. When you save a Facebook ad, we automatically screenshot the landing page, and we also save the URL! The ad and landing page are both saved in one card together for fast and easy access.

Can I only save ads from the Facebook and TikTok ad libraries?
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We not only save from Facebook and TikTok ad libraries, you can also save any ad or post as you’re scrolling along any platform or site. Anything that catches your attention is only one “click-save” away.

How do I save Facebook, Instagram, X, TikTok and YouTube ads, posts and videos?
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1. Hover the mouse over the content you want to save and a Zimzee icon will float next the post or ad
2. Click the Zimzee icon
3. Name a new bucket or put in an existing one
4. Click add to bucket

To view what you saved immediately, Click “View Card” after saving to go directly to the content.

*You may also add notes and add tags right on the extension so everything is organized and easy to find. No need to organize it later (and never get to it)

How & where can I see my saved content?
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All content is saved in your account in the Zimzee cloud. You can access it in two ways:
a. Click “View Card” after saving content. This will open the card where you saved it.
b. Open Zimzee in your browser, click on “My buckets” and open the bucket you saved your content in.

Can I cancel my plan?
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We’d be sad to see you go, but you can cancel any time, no questions asked.

You can cancel within your account under “My Subscriptions” or ‘My Profile”
You may also contact our support to cancel.
Your current plan will last until the end of your billing cycle.

What is the Inbox bucket?
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If you don’t select a bucket after saving a post or ad, picture, or video, Zimzee will create this bucket automatically, so you can review content or move and tag the cards saved at a later time.

*This Inbox bucket only shows up when it contains at least one card.
If there are no cards in the Inbox, the Inbox bucket will disappear.

How do I install the Chrome extension?
Dropdown arrow

1. Go to the Zimzee Chrome extension page located here:https://chromewebstore.google.com/detail/zimzee/mnocfefponilgkmehcdbmdojkeodoffd (https://chromewebstore.google.com/detail/zimzee/mnocfefponilgkmehcdbmdojkeodoffd)
2. Click "Add to Chrome”. You might see a message asking you, if you're sure.      
3. Click "Add extension."
4. After adding the extension, you will see the Zimzee icon at the top of Chrome. *If you don't see it, click on the puzzle piece icon at the top.
5. Find the Zimzee extension in the list that pops up and click on the little pin so it stays on top of Chrome where you can always see it.
That’s it!  You’re ready to start using Zimzee!

How do I create a new bucket?
Open and close arrow for FAQ

1. Go to “My buckets” in the Zimzee app
2. Click on “Create New” on the upper left side
3. Name your new bucket
4. Click “Create”.
You may also create a new bucket right on the extension itself when you are saving, simply click the “+” on the upper right side where you can select an existing bucket.

What type of content can I save?
Dropdown open and close arrow

You can save anything in ONE click permanently: images, videos, text, ads, posts, reels, shorts, Facebook, TikTok, Instagram, YouTube, Full page Screenshots, Regional Screenshots, URL Bookmarks, Highlight Text and Save, Files & Logos, (Kindle Highlights coming soon).  All organized by Projects, Buckets & Tags.

*We support all ad and post types, such as the carousel or multi-image ads and posts, and all aspect ratios such as vertical, horizontal, and square.

Are there any usage limitations?
Dropdown open and close arrow

There are no usage or storage limitations. Save any number of ads you want. You can also save unlimited cards, and unlimited buckets, allowing you to build your own ad library, database, or swipe file you can refer to right when you need that inspiration.

Will I lose my saved content if the content is taken down on the original platform?
Dropdown open and close arrow

All ads, posts, images, videos, and text you save inside your Zimzee account are saved permanently, even if they get taken down from the original website or platform. Your content is saved forever, no more broken links.

Do I need to save the ad and landing page separately?
Dropdown open and close arrow

No. When you save a Facebook ad, we automatically screenshot the landing page, and we also save the URL!
The ad and landing page are both saved in one card together for fast and easy access.

Can I only save ads from the Facebook and TikTok ad libraries?
Dropdown open and close arrow

We not only save from Facebook and TikTok ad libraries, you can also save any ad or post as you’re scrolling along any platform or site. Anything that catches your attention is only one “click-save” away.

How do I save Facebook, Instagram, X, TikTok and YouTube ads, posts and videos?
Dropdown open and close arrow

1. Hover the mouse over the content you want to save and a Zimzee icon will float next to the post or ad.
2. Click the Zimzee icon.
3. Name a new bucket or put in an existing one.
4. Click Add to bucket to view what you saved immediately, and click “View Card” after saving to go directly to the content.

*You may also add notes and add tags right on the extension, so everything is organized and easy to find. No need to organize it later (and never get to it)

How & where can I see my saved content?
Dropdown open and close arrow

All content is saved in your account in the Zimzee cloud. You can access it in two ways:
a. Click “View Card” after saving content. This will open the card where you saved it.
b. Open Zimzee in your browser, click on “My buckets” and open the bucket you saved your content in.

Can I cancel my plan?
Dropdown open and close arrow

We’d be sad to see you go, but you can cancel any time, no questions asked.

You can cancel within your account under “My Subscriptions” or ‘My Profile”
You may also contact our support to cancel.
Your current plan will last until the end of your billing cycle.

What is the Inbox bucket?
Dropdown open and close arrow

If you don’t select a bucket after saving a post or ad, picture or video, Zimzee will create this bucket automatically, so you can review content or move and tag the cards saved at a later time.
*This Inbox bucket only shows up when it contains at least one card. If there are no cards in it the Inbox, the Inbox bucket will disappear.